Why is Norton not responding to Windows 11 PC?

Norton is a cybersecurity company that develops and distributes a wide range of tools and services for device and network security. For Windows PCs, you can find a good range of antivirus programs. Once you install Norton antivirus on your device, you can use your system without any worry. But some Windows 11 users reported that Norton antivirus is not working on their devices correctly.

Possible reasons behind Norton antivirus not responding to Windows 11

1. Norton program files are not working

2. Your Norton subscription get expired

3. Norton registry files are not working

4. System junk is interrupting your Norton antivirus

5. You have another security app on the system

6. Norton antivirus is not compatible with your device

7. Low RAM or hard-disk space

Resolving Norton antivirus not responding to Windows 11 error

Check for Norton antivirus subscription

Whenever your Norton antivirus stops responding to your device, check for the subscription immediately. You can get this problem when the subscription expires. Open the Norton dashboard and go to the subscription tab. Hit on My Subscription and you will see the status. If the Norton subscription has expired, use Norton 360 deluxe license key to renew it. After renewing the antivirus, reopen the Norton dashboard and now click on the Scan button. Your Norton antivirus will scan the device and remove all malware.

Inspect the registry files

You should also check for the registry files of Norton Antivirus. Your antivirus won’t respond if the registry files are not working. These files are necessary to get the correct path. Without the registry files, Norton won’t open or scan the device. To fix the problem, you should repair the corrupted registry files. Go to your device and open the registry editor. Now start checking for Norton registry files. If any file is corrupted, repair it. You should create a backup key before editing any registry files. After repairing the registry files, restart your device and check the Norton antivirus error.

Run a Norton update

Your antivirus may stop responding if it is outdated. Updating antivirus charts is necessary to detect new threats. Norton has an auto-feature update; whenever a new update appears, it installs automatically. But if the auto-update is not working then you have to update the antivirus manually. Go to your Norton and check for a new update. Hit the update button and wait. If the new update is available, it will start installing. Once you update the antivirus, restart the device to apply the updates and then scan your device.

Remove other security applications

Sometimes, Norton antivirus can show errors when the system has multiple security programs. You should not use multiple security apps on the system. Those apps may start interrupting each other. To fix the problem, you have to remove other security programs from the device. Open the apps folder and check all the installed applications. If you have any other security app other than Norton then remove it. Even if you have an expired Norton setup, uninstall it. After removing all other security tools from the system, restart it. Open your Norton antivirus and check whether it is responding or not.

Check for the junk files

PCs can accumulate lots of junk from time to time. Junk files such as temp files are not harmful to the system. But when the device has lots of junk, it starts affecting the processing. Sometimes, junk files can conflict with the antivirus. When the antivirus scans junk, it seems suspicious but the antivirus can’t find them on the virus chart. Due to this, antivirus may show errors. To fix the problem, you have to clean all junk from your Windows 11 PC. Check all the drives for any junk. You can find the junk using a cleanmgr tool. Run this cleaning utility tool and wait. You will see a list of available junk on the PC. Select the junk to remove and hit the OK button. After removing all junk, rescan your device with Norton antivirus.

Check for compatibility

If your new Norton antivirus is not responding on Windows 11 then check for compatibility. You will get the error when the antivirus is not compatible with your device. Go to your Norton antivirus and check the resource requirements. If the device is unable to fulfill the requirements then upgrade it. In case you can’t upgrade your device then look for a compatible Norton antivirus. People often face this problem when they try to transfer Norton antivirus licenses. You can transfer the Norton subscription but only on the same platform unless you have a multi-platform Norton antivirus subscription.

Increase free RAM space

Norton antivirus or any app requires RAM space to run. If the free RAM is very less, only system software will run. You have to free your RAM to run other applications. Go to your Windows 11 PC and check for the apps running in the background. Remove unnecessary apps from the background and now your Norton antivirus will start working.